Overview

This course will focus on delivering objectives and outcomes through multiple means of engagement, designed to accommodate diverse learning styles. The course materials will be presented through text and screenshots to assist the learner who prefers reading/writing and or videos and animations because you prefer seeing demonstrations of the processes being learned.

For the most comprehensive learning experience, it is recommended to read the content and watch the videos or animations, when available, for each topic. However, you can choose to engage with specific topic material by selecting that specific type of learning modality.

- Read It!
- Watch It!

Read It!

Course Organization

The course content is organized into topic specific modules, with each module being released in order of sequence; beginning with an introduction module, moving through topic specific content focusing on course objectives, then concluding with modules containing additional resources and course completion content.

We suggest navigating through course content by using the Modules view. Each module includes a topic overview that addresses module objectives as well as required activities. Course content is delivered on pages displaying the two different modes of delivery: Read It! and Watch It! After topics have been covered and activities complete, there will be a Key Words Review, then a quiz to check your understanding of the topic ending the module.

Each module consists of topic specific:

Overview - Descriptions of the delivered objectives, activities, assignments and assessments involved.
Content Pages - The bulk of the module content is organized onto separate pages, with a particular course objective being the focus. Pages are further organized into multiple learning modalities, allowing you to choose the way in which you wish to engage with the materials.
Activities - Ways in which you will be able to engage with the topic content. Most modules will have a key word review - offered in a variety of different study modes.
Assessment - A process for checking your understanding of the specific topic(s) addressed within the module. An 80% or higher on each quiz, is considered a passing score.

Don't forget to review the Additional Resources module for supplementary information including, business process maps, handouts (tip sheets or navigation guides), slide decks, links to Quick Reference Guides (QRGs) in the ctcLink Reference Center, and additional training videos.

Read It! Materials

The Read It! section of the pages addresses topic or process specific content through narrative text and images. Steps required to run processes, along with tips, tricks and/or additional information is included here; as well as screenshots that aid in the explanation of concepts. This section is the theoretical explanation of the process - the foundation.

Watch It!

The Watch It! section of the pages demonstrates the topic content through process videos or animations; enhancing the objectives delivered in the Read It! section. Videos and animations allow you to engage in the topic content by watching the process steps, while directions are provided by audio narration (video). Although you may learn best through this modality, it is recommended you still read through the text section prior to viewing the videos and animations. This section further reinforces the theoretical explanation by watching the process in action - the framing.